Constant AI and Eltropy named Finovate Awards finalists for fintech partnership

Constant AI and Eltropy were named finalists in the 2026 Finovate Awards for Best Fintech Partnership, putting their loan-servicing AI collaboration in the spotlight. The recognition comes as Eltropy’s network of more than 750 community financial institutions gains access to Constant AI’s Nia agent for servicing and hardship relief.

Why it matters: - The finalist nod spotlights how credit unions are adopting embedded AI tools that can work inside existing member communication platforms. - Constant AI’s partnership with Eltropy gives more than 750 community financial institutions a direct path to Nia, a loan-servicing and hardship-relief agent. - The recognition also signals growing industry attention on partnerships that reduce setup friction and speed up deployment.

What happened: - Constant AI was named a finalist in the 2026 Finovate Awards in the Best Fintech Partnership category. - Eltropy was recognized alongside Constant AI for the partnership. - Finovate will announce winners Sept. 10, 2026, at FinovateFall in New York City. - The award category included finalists Betterment and Rate, Greenlight and U.S. Bank, Huntington Bank and True Link, Narmi and Grasshopper Bank, and Trust & Will and Fifth Third Bank.

The details: - Constant AI was selected as the inaugural fintech partner in Eltropy’s Agentic AI Platform. - Eltropy’s platform connects community financial institutions to AI-native tools inside the communications platform they already use for member conversations. - The partnership gives Eltropy’s network of more than 750 CFIs access to Nia, Constant AI’s agent for loan servicing and hardship relief. - Nia became the first agentic AI agent to complete a skip-a-pay transaction end to end without staff involvement. - The platform behind Nia now powers more than 1.6 million automated transactions for lenders nationwide. - Constant AI says the same eligibility logic and core integration that powered more than 1.65 million automated transactions in digital banking now drives Nia. - Constant AI says Nia guides members through loan servicing conversations, skip-a-pay requests, deferments, due date changes and modifications by voice or chat, then executes the transaction directly to the core in real time. - Constant AI says its software helps credit unions reduce delinquency and charge-offs by automating loan servicing and hardship relief. - Eltropy says its platform brings together Agentic AI, text, voice, video, chat and automation across lending, servicing, collections, marketing, contact center and branch operations. - Eltropy says the platform integrates with 50+ banking systems. - Constant AI’s partnership with Eltropy was first rolled out earlier this year, and the companies have since expanded it. - Recent additions include Constant AI’s inclusion in Eltropy’s newly launched marketplace and the extension of other loan servicing and loss mitigation solutions.

Between the lines: - The award nomination suggests the market is rewarding partnerships that are already live and embedded, not just announced. - Constant AI’s comments frame the collaboration as a speed-to-value play, with less integration work and fewer steps for credit unions to start using the tool. - Eltropy’s comments position the partnership as evidence that its Agentic AI Platform can bring in specialized AI tools without forcing institutions into a separate sales process or login. - Finovate VP and Director of Fintech Strategy Greg Palmer said the Constant AI and Eltropy relationship stands out because a credit union can use Nia without a separate sales process, contract or login. - Palmer said that level of functionality points to a true partnership in a category with serious competition.

What’s next: - Finovate will announce the Best Fintech Partnership winner on Sept. 10, 2026, at FinovateFall in New York City. - Constant AI and Eltropy are likely to continue expanding the partnership after the marketplace launch and broader solution rollout. - The companies’ next test is whether more credit unions adopt Nia for servicing and hardship relief at scale.

The bottom line: - Constant AI and Eltropy are being recognized for turning an AI partnership into a working distribution channel for credit union loan servicing.